Understanding Ryan's Rule - when should you use it?

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Ryan Saunders is a little boy who died in 2007 from an undiagnosed Streptococcal infection, which led to Toxic Shock Syndrome.

According to the Queensland Clinical Excellence Division, when Ryan’s parents were worried he was getting worse they did not feel their concerns were acted on in time.

“In light of his death, the Department of Health made a commitment to introduce a patient, family, carer escalation process (Ryan’s Rule), to minimise the possibility of a similar event occurring.”

It is important to note that Ryan’s Rule in Queensland (and other similar policies in other states) is NOT for general complaints, it must be only used if you have serious concerns about your or your child’s condition or you notice a change that worries you.

As a parent or carer, you need to remember that you are an integral part of your child’s health care team. Ask questions, be informed and involved.

Ryan’s Rule from Queensland Health:

The Ryan’s Rule escalation process is as follows:

  • Step 1: Talk to a nurse or doctor about your concerns. If you are not satisfied with the response, go to the next step.

  • Step 2: Talk to the nurse in charge of the shift. If you are not satisfied with the response, go to the next step.

  • Step 3: Phone 13 HEALTH (13 43 25 84) or ask a nurse to phone for you, and request a Ryan’s Rule Clinical Review. You will need to provide the following:

    • Hospital name

    • Patient’s name

    • Ward and bed number (if known)

    • Your contact number

Once the rule is enacted, a nurse or doctor will undertake a Ryan’s Rule clinical review of the patient and the treatment they are receiving.

Whilst Ryan’s Rule is specifically for Queensland, there are processes in other states such as:

N.S.W. - R.E.A.C.H program http://www.cec.health.nsw.gov.au/__data/assets/pdf_file/0018/408141/21647_REACH_OUT-CHILDREN_FLYER_MAR18.pdf

S.A., NT, Vic, TAS - Individual Hospitals - speak to patient liaison officer to see what process your hospital has.

W.A. - Freemantle Hospital - https://www.fhhs.health.wa.gov.au/For-patients-and-visitors/Your-hospital-stay/Call-and-Respond-Early-CARE